Windermere Real Estate Services Company
Your California Privacy Rights
This California Privacy Notice (“Notice”) supplements our Privacy Notice and applies to the Personal Information we may collect or have collected about users who are California residents (“you,” “your”). This Notice does not cover Personal Information we have collected from individuals in their capacity as an employee or job applicant.
A. Notice at Collection of Personal Information
Windermere collects the categories of Personal Information listed below from you, for the identified purposes and uses.
| Categories of Personal Information Collected | Purposes For Collection and Use |
| Identifiers, such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. | To create and maintain your myWindermere account; to assist you in the search, purchase, or sale of property; to deliver and develop email alerts and other email communications; to analyze your use and interest in our services or content; to communicate with you regarding your account or transactions with us; to communicate with you for marketing purposes; to tailor your website experience; to manage our business; and to perform functions as otherwise described to you at the time of collection. |
| Personal Records, which is any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. This does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. | To create and maintain your myWindermere account; to assist you in the search, purchase, or sale of property; to deliver and develop email alerts and other email communications; to analyze your use and interest in our services or content; to communicate with you regarding your account or transactions with us; to communicate with you for marketing purposes; to tailor your website experience; to manage our business; and to perform functions as otherwise described to you at the time of collection. |
| Commercial information, which includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | To assist you in the purchase or sale of property and to process your transactions. |
| Online Activity, which is internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement. | To analyze your use and interest in products, services, or content; to communicate with you for marketing purposes; to tailor your website experience; to manage our business; to detect security incidents, protect against malicious, deceptive fraudulent, or illegal activity; and to perform functions as otherwise described to you at the time of collection. |
| Geolocation Data, which involves general geographic location but not precise location. | To assist you in the purchase, sale, or search of property and to provide you with the services you request. Windermere does not collect your precise geolocation data, however. |
| Inferences, which includes inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | To assist you in the search, purchase, or sale of property; to analyze your use and interest in our services or content; to communicate with you for marketing purposes; to tailor your website experience; and to perform functions as otherwise described to you at the time of collection. |
In addition to the specific purposes listed in the chart above, we may also use or disclose the Personal Information we collect for one or more of the following general purposes:
- To present our Site and the Site Contents (as defined in the Terms of Use) to you and to provide services to you.
- To provide you with data or services that you request from us. For example, when you provide your name and email address to contact us, we are able to use your email address to respond to your comment or question personally.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To personalize our services and advertising to you, and for related marketing purposes.
- To create new products or services or to improve our business and services.
- To notify you about changes to our Site or any products or services we offer or provide though it.
- To communicate with you regarding our products and services, including for marketing purposes.
- In any other way we may describe when you provide the Personal Information.
- To fulfill any other purpose for which you provide it.
- For any other purpose with your consent.
Windermere does not use or disclose does not process any of your “Sensitive Personal Information” as defined by California law, including any Sensitive Personal Information for purposes other than those specified in section 7027, subsection (m).
Windermere does not sell or share your Personal Information as those terms are defined under California law and has no actual knowledge that it sells or shares the Personal Information of consumers under the age of 16.
Windermere will retain your Personal Information as long as it is needed for the purposes described in this Notice, including to provide the services you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and achieve other purposes described under this Notice. The exact time period will vary based on the nature of the Personal Information but will not exceed legal limits.
To determine the retention period, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of Personal Information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations. Once retention of your Personal Information is no longer necessary for the purposes outlined in this Notice, we will either delete or de-identify the Personal Information or, if this is not possible (which may be the case if it has been stored in backup archives), then we will securely store your Personal Information and stop processing it until deletion or de-identification is possible.
B. Disclosure of Your Personal Information
We may disclose the Personal Information listed above that we collect or that you provide for a business purpose as described below:
| Categories of Personal Information Disclosed
|
Categories of Third Parties to which the Personal Information is Disclosed |
| Identifiers | To our subsidiaries and affiliates, including third-party payment facilitators.
To contractors, service providers, and other parties we use to support our business.
To real estate agents, when you ask us to do so.
|
| Personal Records
|
To our subsidiaries and affiliates, including third-party payment facilitators.
To contractors, service providers, and other parties we use to support our business.
To real estate agents, when you ask us to do so.
|
| Commercial Information | To our subsidiaries and affiliates, including third-party payment facilitators.
To contractors, service providers, and other parties we use to support our business.
To real estate agents, when you ask us to do so.
|
| Online Activity
|
To our subsidiaries and affiliates, including third-party payment facilitators.
To contractors, service providers, and other third parties we use to support our business.
To real estate agents, when you ask us to do so.
|
| Geolocation Data | We share this information with affiliates, service providers, and third parties. |
| Inferences
|
We share this information with affiliates, service providers, and third parties. |
C. Sources of Your Personal Information
We collect your Personal Information directly from you when you contact us, complete forms on the Site, or provide Personal Information through your myWindermere account. We also collect Personal Information indirectly from observing your actions on the Site. We may also collect personal information from the following sources:
- Real estate professionals, including brokers and independent agents
- Property records, public records and other publicly available sources
- Advertising networks
- Data analytics providers
- Social networks
- Government entities
- Data brokers
- Affiliate and subsidiary companies
- Service Providers
D. Your Rights and Choices
Below are the rights you may have under California law. There are exceptions, so not all of these rights may apply to you or to Windermere’s Personal Information collection.
| Right to Know (Access) | The right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you. |
| Right to Correct | The right to request that we correct inaccurate Personal Information we maintain about you. |
| Right to Delete | The right to delete Personal Information that we have collected from you, subject to certain exceptions. |
| Right to Opt Out of Sale or Sharing | The right to opt-out of the Sale or Sharing of your Personal Information, as those terms are defined under California law.
|
| Right to Limit the use or disclosure of Sensitive Personal Information | The right to limit the use or disclosure of Sensitive Personal Information under certain circumstances.
This right is not applicable here, because Windermere does not process your “Sensitive Personal Information” as defined by California law. |
| Right of non-discrimination | The right not to receive discriminatory treatment by us for the exercise of these privacy rights.
|
Exercising Your Rights
To exercise the rights described above, please submit a verifiable consumer request by completing our form linked here. You can also:
- Email your request to legal@windermere.com
- Contact us toll free at 833-937-1922.
- Mail your request to:
Windermere Real Estate Services Company
ATTN: LEGAL DEPARTMENT
1151 Fairview Ave N
Seattle, WA 98109
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period. If we deny your request, we will provide reasons for the denial.
You may only make a verifiable consumer request twice within a 12-month period.
Additional Information About Your Right To Opt Out of Sale Or Sharing Of Your Personal Information
California defines the “sale” or “sharing” of Personal Information in very broad terms. We don’t sell or sell your Personal Information for monetary compensation, but some of our activities may fall within those California law definitions anyway. So, we allow you to opt out of that sale or sharing. You may do so at the following link.
The Global Privacy Control is a mechanism for you to express your preference to opt-out of the sale or sharing of your Personal Information. If we detect that you have enabled the Global Privacy Control preference signal, we will process that as a request to opt-out of the sale and sharing of your Personal Information. You should be able to activate the Global Privacy Control through your browser.
Verification of CCPA Rights Requests
We will verify your identity when you submit a request. The steps we take may vary depending on the type of request you make. We need enough detail about your request so we can understand and respond to it.
If you have an account with us, we will verify your identity by requiring you to sign in to your account.
If you request to access, correct, or delete your Personal Information and do not have an account with us, we may require you to provide certain information (such as your name and email address) to verify your identity. In addition, if you do not have an account and you ask us to provide you with specific pieces of Personal Information, we may request additional information to verify your identity.
Authorized Agents
To submit a request as an authorized agent on behalf of a consumer, please use the linked form above and include proof that the consumer has provided permission for you (the authorized agent), to submit the request. We may still require the consumer to verify their own identity directly with us.
E. Other California Privacy Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at the physical address or email address included below.
F. Contact Information
If you have any questions or comments about this notice, our privacy policies, or privacy practices, please contact us at:
Windermere Real Estate Services Company
ATTN: LEGAL DEPARTMENT
1151 Fairview Ave N
Seattle, WA 98109
EFFECTIVE DATE OF THIS VERSION: March 15, 2023
